This Privacy Policy explains how Lingua Masters handles personal data in connection with its website, course inquiries, screening, enrolment, and small-group language course services in the Philippines.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of certain data, or objection to some processing activities. You may also ask for clarification about how your data is used. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details before responding. If a request is complex or involves multiple records, we may need extra time to complete it.
Personal data is retained for the period needed to manage inquiries, enrolment, teaching, administration, accounting, dispute handling, and compliance requirements. When data is no longer needed, we delete it or anonymize it where appropriate. Some records may be kept longer if required by law or for legitimate business documentation.
The updated version will apply from the date it is posted unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.
Personal data is used to respond to inquiries, assess starting level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, record attendance, provide guided practice, prepare progress summaries, process payments, maintain internal administration, improve website performance, and meet legal or accounting obligations.
We may share personal data with operational partners that help us run the website, process payments, manage communications, support scheduling, or maintain records. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties where required by law, to respond to lawful requests, to enforce our terms, or to protect the rights, safety, or security of Lingua Masters, our users, or others. We may also share information in connection with a legal claim, investigation, or compliance review.
Data handling overview
We may collect identification and contact details, course inquiry information, level screening responses, enrolment records, timetable preferences, attendance information, payment-related records, and communications sent to us. We may also process limited technical data such as device, browser, and usage information when you use the website.
We receive data when you submit a contact form, communicate with us, request course information, complete level screening, enrol in a course, or attend lessons. Some data is generated during service delivery, such as attendance, progress summaries, and administrative records. Technical data may be collected automatically through the website and related systems.
The website may use essential cookies to support basic site functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We use them to maintain functionality, improve performance, and support security and administration.
You may manage cookies through your browser settings and, where available, through on-site preference tools. If cookies are disabled, some website functions may not operate as intended. We do not rely on cookie controls to override legal or operational requirements for essential site functions.
